As a designer and consultant, I work for government organisations, NGOs and the private sector.
I love using human-centred design as a tool to solve problems that really matter – and at the same time drive innovation, identify business opportunities and save money.
I love working transparently with multidisciplinary design teams that empower users to solve their own problems and engage stakeholders actively in the design process.
I love sharing my experience and skills generously with team members and stakeholders. Design capabilities support clients to create a more lasting impact.
I love developing solid plans – and taking on the challenge to improvise when circumstances change.
Exploring the role of an organisation’s culture when teaching 80 public service professionals to design services in a human-centred way.
Co-presented with my client Muna Al Dabbah.
How to increase the designer’s impact when building design capabilities and sharing skills with clients alongside projects.
Why Service Design in the public sector needs to become better and how teams need to be set up to deliver change.
Methodologies designers can use to include user research in their everyday practice - even without having time, budget or permission.
Applying human centred design to the challenges of the public sector.
I’d love to do a talk on chairs.